I WANT TO VIEW THE DETAILS OF MY PACKAGE

i need to make changes to my package

I AM GETTING A PAYMENT NAME MATCH ALERT

I HAVE LOWER GUEST NUMBERS THAN EXPECTED

i need to cancel my event

Welcome to our General Frequently Asked Questions section about your existing booking! Here, we have compiled a list of the questions by our customers and clients. We understand that when it comes to your booking and how all of the logsitics work around planning a hens, you may have a lot of questions! That's why we've created this section to provide you with the answers and information you need!

General Portal and Booking Questions

Where can I find the Invite Templates, Printables and Game Ideas?

You can find them right here!

Why am I hearing from someone new at My Ultimate Hens?

At My Ultimate Hens we have two specialised teams. We have our enquiry team and our bookings team.

Our enquiry team are our event planners and dreamers. They will work with you to find the perfect package from our range based on your vision for the event, to chat you through all of the fun and sparkle that makes up the night you are booking and go through ideas to find your My Ultimate package experience.

Once you have confirmed your booking by paying your deposit, you are then lovingly handed over to our bookings team. Our bookings team are our logistics masters. They are our senior event planners who work on the thousands of things that go on behind the scenes to ensure every My Ultimate Hens event is amazing. They are the ones that make sure everything runs smoothly on the day, that all the venues, drivers, entertainment, chefs, event coordinators, providers, permits and suppliers are booked, and they are across every detail of your event from when you pay your deposit to your event finalisation and party time. That is why you are now hearing from a new person. You have progressed over to the bookings team to make the magic happen.

Who is the best person to contact about my booking?

Have a browse through this resource and the additional links provided here, as many of the questions you may have about your booking will be answered here, and that way you do not need to wait to hear from us. All of the details, including contact pathways, are available in your online portal.

ACCESS MY ONLINE PORTAL

Event Details and Itinerary Questions

Where can I find the run sheet of my booking?

You can find this information in your event portal, under the Itinerary Tab.

This tab is where you will see the full confirmed schedule for your hens event. It outlines your entire day, including venues, times, inclusions and any special notes from our team.

You will see each part of your package listed in order, with all the details you need such as:

-Venue addresses

-Arrival times

-What is included (bubbles, meals, workshops, transport and more)

-Any practical notes like dress codes, cash bonds or RSA requirements

Every event is different, which is why it is important to read this section carefully so you know the what, where and when of it all.

This is your official run sheet, your event locked in and ready to roll. We recommend reviewing it carefully and sharing the key details with your guests closer to the event.

When will I get the final confirmation of my booking details?

All details of your event can be found in your event portal.

Once your final payment is received, we will work on confirming all the final details for your event and finalising your confirmation itinerary for the upcoming celebration.

Your final itinerary will be ready to view through your portal. This will also include contact details for on-the-day contact should you need it. Above in this link, you can view the Steps To Party information timeline, which shows each step of the journey from paying your deposit to the celebration day itself.

Can I see my final confirmation early?

You can view your full itinerary and all event details anytime in your Itinerary Tab within your event portal. This includes your confirmed venues, timings, inclusions and all the key details of your package.

Your final confirmation itinerary becomes available once our team has completed all final checks and balances behind the scenes, re-confirming every supplier, venue and timing to ensure your event runs seamlessly. With hundreds of moving parts in every My Ultimate Hens event, this final version is typically available around three days prior to your celebration.

The final itinerary will look very similar to what you already see in your portal. The main difference is that it will also include direct on-the-day contact details such as drivers, entertainers and key venue contacts.

If there are any updates to your event between now and then, our team will always discuss these with you in advance. Otherwise, you can expect your final confirmation itinerary to mirror the event you have already seen in your portal, just with those last polished details added once everything is ready to go. 

You can also view the Steps To Party details at the top of this link for an overview of how the process works from the paying of your deposit to the celebration day itself. 

Weather and Logistics Questions

What happens if it is forecast to rain on the day of my event?

We always recommend strongly considering whether an outdoor event is suitable for your group prior to booking in. Our events go ahead rain, hail or shine. We always recommend considering whether an outdoor experience is right for your group before booking, as options like boat cruises, barefoot bowls and rooftop bars can be impacted by weather.

In the very rare circumstance that there is a government-mandated directive to remain indoors due to a severe weather emergency such as a tornado or extreme safety warning, our team will contact you directly to discuss next steps and the option to credit your deposit to a future date when it is safe to celebrate. If your event can safely go ahead, it will proceed as planned even if it is raining, windy or the weather is less than perfect. In these cases, refunds or credits do not apply.

There is no need to contact us to confirm whether your event can proceed due to weather, as we will always reach out if there is a change. Otherwise, simply check the forecast on the morning of your celebration, bring an umbrella if needed and get ready to party. Rain or shine, your My Ultimate Hens event is designed to be unforgettable.

I don't know the exact pick-up or drop-off location for the transport I have booked. Can I provide this later?

Certainly. You will just need to provide your pick-up or drop-off location details by your Final Numbers Due Date, and you can submit these through your event portal.

All transport pick-ups must be within 10km of the central suburb of the city where you are celebrating, unless stated otherwise in your Itinerary Tab. For example, Surfers Paradise CBD, Brisbane CBD, Sydney CBD, Melbourne CBD, Perth CBD or Adelaide CBD.

Locations outside these areas will always incur additional fees and may also require timing adjustments.

Food and Beverage Questions

Do you cater for dietary requirements?

With the exception of Magic Men bookings, if your package includes food, we do our utmost to ensure our vendors can cater for basic dietary requirements. Please be aware that each vendor has different menus and kitchen preparation areas, so these may vary. Basic dietary requirements may include Gluten Free, Vegan, Vegetarian, Pescatarian, Dairy Free and Pregnancy (no raw foods etc).

You will need to provide a list of people’s names and their dietary requirements via your event portal on your Final Numbers Due Date so that we can pass these on to the vendors involved, allowing them to prepare in advance. Any dietary requirements that need to be discussed depending on the vendor’s ability to cater for them will be handled prior to your celebration date once your requirements are submitted to us.

Do you have options for Pregnant Guests or Non Drinkers?

Yes. We can cater for pregnant guests and non drinkers with a non-alcoholic alternative. This depends on what you have booked as part of your package. Note that the price for your My Ultimate Hens package remains the same for drinkers and non drinkers.

If a beverage package or cocktail making class is included in your package, non drinking guests are welcome to enjoy non alcoholic versions of the cocktails shown in the class. If you have a beverage package, these typically include soft drinks as part of this, meaning any non drinking guests are welcome to consume these as the non alcoholic alternative.

If your booking includes an arrival bubbly per person, you can either have the bar staff make one less bubbles on the day for the person who is not drinking, or you can have the non drinking person still receive their glass of bubbly and gift it to the hen.

Do I have to have food in my package? Can't I just take it out to make the package cheaper?

If food is included in your package, it is because your package is required to have food as part of the RSA requirements of the event. We cannot remove food from a licensed venue or vessel, as this forms part of their liquor licensing. If you want to make any changes to your booking, you will need to do so via our Package Change policy.

Can I BYO?

If your package includes a BYO element, it will be clearly noted in your Itinerary Tab for the specific part of your event. Each venue and supplier has their own licensing requirements, so BYO availability varies between packages.

If there is no mention of BYO in your itinerary, it means that BYO is not permitted for that part of your event. Always check your Itinerary Tab in your event portal for the most accurate information relevant to your booking.

Can I bring a cake to the venue?

Our My Ultimate Hens venues strictly do not allow outside food to be brought in and do not have the ability to charge cakeage. Please ensure for this reason that you save any novelty cakes or treats for a part of your event that does not take place in a venue, for example in the hotel before you head out. Still craving something sweet? You can always look into options to add dessert to your package if you prefer. Just ask the bookings team via email at fun@myultimate.com.au and they can help.

Decor & Theme Questions

Can I decorate?

Yes you can! We do ask that you bring things that will not require a cleaning fee, so things like confetti, pinatas filled with glitter, table scatters and similar are not permitted. Also please be aware that anything that may present a safety hazard like fire-based decor is not allowed. Lots of groups bring things like mason jars filled with flowers, chair sashes and helium balloon bunches, which are more than welcome.

Can we all be in costumes or bring things like penis straws?

Most of the time, yes. In your Itinerary Tab in your event portal you will find any specific notes if a venue or supplier in your package does not allow hens paraphernalia or themed dress-ups. If there are no restrictions listed, you are absolutely free to theme your hens party and have fun with it. Think sashes, colours, retro outfits, tiaras, badges and of course a few cheeky touches like penis straws.

We just ask that everyone keeps it tasteful and mindful of the setting, especially if your event includes a public restaurant or shared venue. Bring the fun energy, dress up, celebrate and make it fabulous without taking it too far.

Can I arrive early to my venue to set up?

Our venues, vessels, restaurant table bookings, private celebration rooms and apartments all operate on set timings. There is a whole logistical network that goes on behind the scenes of the events we plan, and each vendor has their own set timings and run sheets to keep up with on the day of your event. For this reason, you are unable to have early access to set up. The great news is that lots of our previous savvy organisers have met with the group, taken the hen for a quick cocktail or some photos a few minutes away, while someone pops in ahead of the group and spends the first five minutes of the event decorating.

Do you have any suggestions on themes for our hens party?

We sure do! You can see trending themes, mood boards,ideas and hens party inspo right here!

Packages and Logistics Questions

Does the hen go "free" like I have seen on some other websites?

We all know there is no such thing as a free lunch. At My Ultimate Hens, we put all our energy into creating amazing packages and delivering an exceptional experience, not into marketing gimmicks or so-called freebies that are not actually free.

All of our packages are structured on per-head pricing, which means each person attending is one of these heads and the hen is included as one of them. When you book, you agree to pay for each guest. We do not advertise that the hen goes free because we prefer to focus on giving you the best value and experience possible. It really is as simple as that.

Buyer beware: some companies artificially inflate their prices to cover the hen’s cost in their retail rate and then claim that the hen goes for free. Be careful with this type of offer, as you will often end up paying more overall. Do not let marketing tricks get in the way of ensuring your celebration is everything it deserves to be.

Where can I find out how much I owe? How much is my package?

You can find all payment information in your Pricing & Payment Tab in your event portal.

This tab shows a full breakdown of your package, including the total cost, per-person pricing, and what has already been paid. You will also find your Final Payment Estimator, which allows you to enter your expected guest numbers to see an estimate of your remaining balance before your Final Numbers Due Date.

Once you have submitted your final numbers, this tab will automatically update with the exact final amount owing and the available payment methods.

Your Pricing & Payment Tab is your go-to spot for clear, transparent information about your booking value and payments at any time.

I want to add something to my package like a limousine, entertainer, or additional food or drinks. Is this possible?

Absolutely. We will always do everything we can to make your event happen exactly how you imagine it, including any extras you would like to add to surprise your hen.

Our packages are designed with options to add on additional experiences such as limousines, entertainers, extra food or drinks, or other inclusions.

To explore what is possible for your specific package, please email our Bookings Team at fun@myultimate.com.au We will look at the logistics, timing and costs to see how we can make it all work perfectly within your event plan.

I want to add on accommodation to my hens party package for some or all guests, is this an option?

Yes you can. Our wonderful My Ultimate Hens accommodation is something so unique and fabulous that we cannot wait to share it with you. You have the option of adding on accommodation for some or all of the group to your package.

You can find out further information in the links below, or email our bookings team at fun@myultimate.com.au

EXPLORE MY ULTIMATE HENS ACCOMMODATION

Can you organise complimentary nightclub entry for me?

Yes. We can. We have one nightclub we work with in each of our cities where we can provide you with doorlist entry complimentary. Note that this is subject to venue capacity and timeframes. If you would like to have complimentary nightclub entry added to your package, please place this request in writing to the bookings team via email.

I want to change my package date, remove something from the package, or make other changes like timings or inclusions.

We’re so sorry to hear that you’re needing to make changes to your hens package. We know how exciting it was to lock everything in for the bride-to-be, and how disappointing it can feel when plans shift afterwards. All adjustments to your package, such as changing the date, removing an inclusion, or making timing or experience changes, are handled through our Package Change process.

Please refer to our Package Change Information page for full details on how to request a change, what is possible based on your booking stage, and any associated conditions. 

Payment Questions

Where can I find my own Final Numbers Due Date?

Other Common Questions

Do you organise bucks parties as well?

We sure do! Head on over to My Ultimate Bucks to see the options available.

Do you do team building and other group event bookings?

Of course! Head to My Ultimate Team to see where the team magic happens!

I WANT TO VIEW THE DETAILS OF MY PACKAGE

i need to make changes to my package

I AM GETTING A PAYMENT NAME MATCH ALERT

I HAVE LOWER GUEST NUMBERS THAN EXPECTED

i need to cancel my event

VIEW GENERAL FAQS

view terms and conditions

VIEW PRIVACY POLICY

We’re so sorry to hear that you’re needing to make changes to your hens package. We know how exciting it was to lock everything in for the bride-to-be, and how disappointing it can feel when plans shift afterwards.

Both you and us have worked hard to bring your package together. When you paid your deposit, it wasn’t just a casual hold, it was a mutual commitment. Your deposit committed you to a specific package with set inclusions, a minimum number of guests, and fixed costs. Our commitment in return was to secure and deliver that package exactly as booked.

Our Package Change Policy Page is where you can find info on how to request package changes and possible outcomes if you elect to submit a change request.

requesting a package change

We’re so sorry to hear that you’re needing to make changes to your hens package. We know how exciting it was to lock everything in for the bride-to-be, and how disappointing it can feel when plans shift afterwards.

Cancellations will always result in the 100% loss of the deposit paid to book in your event with us.

Additional fees also apply for cancellations inside of your Final Numbers Due Date. 

I WANT TO VIEW THE DETAILS OF MY PACKAGE

i need to make changes to my package

I HAVE LOWER GUEST NUMBERS THAN EXPECTED

submit cancellation loss of deposit request

VIEW GENERAL FAQS

view terms and conditions

I believe I should get my non-refundable deposit back, can you make an exception for me?

Our non-refundable deposit policy is a fundamental part of how we do business and this policy ensures that we can allocate the necessary resources to continue running our business successfully which is why this policy is communicated clearly at the time of booking. Our policies are designed to protect us from financial losses as a small business, and maintain fairness and consistency in our service offerings. This is why we are clear that each deposit placed to secure a booking is non-refundable.

Whilst we understand that some clients choose to try to negotiate or plead special circumstance, we ask that you consider the implications of the nature of this request, and the valuable time that it takes up. As a business we are not responsible for any changes of mind or changes within your personal circumstance and whilst we respect that unexpected circumstances may arise, we must reiterate that our policies are firm and not up for negotiation.

We value your time, as well as our own, and we kindly request that you respect our policy and refrain from asking us to make any exceptions or trying to become the exception as above, the non-refundable deposit policy involves no refund on deposits.

We also want to take this opportunity to express our sincere gratitude to all of our clients who have respected our non-refundable deposit policy, and who understand that as a responsible small business, we must maintain consistent and fair policies for all of our clients. Every client who books with us is equally important and is equally held to the same terms as agreed when placing the booking

We appreciate your understanding that the inner workings of our business are not as simple as they may appear, and we have multiple expenses and commitments that must be met to ensure that we can deliver the high-quality services that our clients expect from us. This is why we have the non-refundable policy.

Thank you for your understanding and respecting our business and policies.

We Get It, Life Happens

From guests you invited who swore they could afford it suddenly can’t, the bride changing her mind about what she wants, guests who promised they’d be there who pull out unexpectedly, your boss updating block-out dates at work, the mother of the bride realising she has double booked...to pets getting sick, families and friendships getting complicated, and all of the things that can sometimes happen when you have booked a group event. We hear you. Which is why we are genuinely sorry you have found yourself in a position where you are looking to make changes to the booking you have made.