When Guest Numbers Have Dropped
We have created this resource for the rare instance when our clients find themselves in a really tricky situation - and they contact us to say "I have come in with lower numbers than expected, what now?"
We can also understand how stressful it is when, because of all of those people initially said they were coming, you committed to a minimum number of people and therefore a minimum spend when purchasing your My Ultimate Hens package.
As a hens party agency, we have packages that include various products and services from different vendors, all of which come together to create the package you have purchased with us.
Of course, as every business does, we have our Terms and Conditions and FAQ’s, which are always publicly available on our website and appear on your booking documents and in our booking forms. We have created these options for our customers for the rare instance when they find themselves in a sticky situation regarding their numbers dropping, in order to go above and beyond our Terms and Conditions which only offer one option, that being payment to the value thereof or loss of your deposit. We want to work with you to ensure a fantastic event can still go ahead for the bride to be – as you and us have both worked hard on ensuring this will be the case.
As a small business we want to be there to support our customers as best we can, which is why we have created this resource to help you navigate this tricky position that the members of the group who have dropped out have put you in.
Option 1: Pay To The Value Thereof
If you want to continue with the package and have it include every element that you expected and booked, you will often need to pay to the value thereof in order to achieve this.
The great news is if you select this option and have guests who can unexpectedly attend after your final payment has been processed, they will already be taken care of! Naturally, if your additional guests exceed the minimum for which you have paid we can look at adding these guests to the event once your final payment has been processed. For more information on this in particular you can check out our Booking FAQs.
If you did want to go ahead with the original package as planned, with all of the same inclusions and are wanting to pay to the value thereof, please email us to let us know you want to choose Option 1 from this list of choices.
Option 2: Have Us Rework The Package For You
In some instances, we may be able to contact the vendors involved in your booking to try and achieve offer a lower package price without losing any of the inclusions, however there are 3 possible outcomes to re-working your package.
If you would like one of our consultants to look into options, you can fill out the Request for Package Rework here and we can work on this for you.
Once you have submitted this request, please allow our dedicated team time to contact each vendor and go through the inner workings and logistics of your package to be able to come back to you with more information. This process can take time, and we appreciate your patience whilst we try to achieve the best outcome for you in light of your group size changes.
As a small business who genuinely care about our clients know that our team will be working as hard and as fast as possible to come back to you with a price to ensure the event can go ahead for the bride, despite your numbers dropping and not being able to meet the minimum spend originally committed to.
Option 3: Cancel The Event
If you do elect to cancel your event all together, this decision will result in the loss of your entire deposit with us. This non-refundable deposit policy is made clear to all customers prior to the deposit being charged to secure your event when you booked with us.
We hope that the other options outlined here allow you to continue with a fabulous celebration as we truly want to work with you to give your bride-to-be a wonderful send off.
"Why can’t I just pay the same even though I have less numbers?”
We have contracts with the suppliers involved in the package you have booked with us, which stipulate the minimum spend that must be met, which have all been taken into consideration when you committed to a minimum amount of people and a cost per head when you booked your event with us.