Safe, Verified and Secure Payments
At My Ultimate, your security and peace of mind come first. Since 2011 we have been creating unforgettable events across Australia.
We are proudly IATA registered and every year we facilitate thousands of celebrations. Our dedicated team has built a reputation on trust, care and professionalism. That same commitment to excellence applies not only to your event but also to the way we handle your payments.
Seeing a Name Match Alert? Safety First
Sometimes when you are making a transfer by BSB and Account Number for your final payment, your bank may display a message such as “the account name does not match.” This is a protective feature designed to encourage you to pause and confirm details before sending money. It is part of the banks’ anti-scam technology, and we welcome that because as technology evolves, unfortunately so do scam techniques.
If you do see a “Name Match Alert” when making your final payment to us, here is why:
Our official company name is My Ultimate Pty Ltd.
Our event brands include My Ultimate Hens, My Ultimate Bucks, My Ultimate Team and My Ultimate Events.
Some banking systems do not always link trading names with the ASIC-registered company name. This can cause a “Name Match Alert” even though the account is correct and belongs directly to us.
This is a common experience for many Pty Ltd companies that operate multiple trading names but use one central merchant account to receive payments.
Even though we ask clients to always use our official ASIC-registered company name My Ultimate Pty Ltd when making payments, many people understandably type in one of our trading names instead, such as My Ultimate Hens or My Ultimate Bucks. Because we process hundreds of payments every week, when a portion of those payments are entered under trading names rather than the official ASIC name, the bank’s system detects the inconsistency and triggers a “Name Match Alert.”
This is precisely why we provide you with the correct name, My Ultimate Pty Ltd, in your Client Portal and ask you to use it when making transfers. Using the official company name helps prevent these alerts and ensures smooth processing of your payment.
Westpac Merchant Verification
Paying by Payment Link
If you are paying through the secure payment link in your Client Portal, your payment is processed by Westpac PayWay, one of Australia’s most trusted merchant services.
Our merchant registration is under My Ultimate Pty Ltd, our ASIC-registered company name.
Verification of Westpac PayWay merchants can be sought directly through Westpac by calling 132 032.
Using the payment link means your transaction is handled securely through Westpac’s systems, with the same protections as any verified Westpac merchant.
Australian Business Register Details
For complete peace of mind, you are welcome to verify our company details through publicly available government records.
Our company is registered as My Ultimate Pty Ltd with the Australian Business Register, as required by all legitimate businesses operating in Australia.
These public records confirm our company name, ABN, and current registration status. We encourage clients to use these official sources as an additional layer of reassurance.
What Matters Most
Every payment detail you receive is provided securely inside your Client Portal. This is the only place where payment information is issued and verified. If you use the details provided there, you can be completely confident that your payment is correct, safe and being received by us.
If you would ever like extra reassurance, you are always welcome to call our team on 1300 339 734 (during business hours as listed on our Contact Us page) or email your consultant using the address you have been corresponding with throughout your booking.
Industry Certification and Accreditation
IATA Registration and TIDS Verification
My Ultimate Pty Ltd is proudly registered with IATA through the Travel Industry Designator Service (TIDS). IATA is the globally recognised body that sets the standard for safety, reliability and professionalism across the events industry.
Being IATA-registered through TIDS means our business has been independently validated by an international authority. It confirms that we meet strict requirements for compliance and professionalism, giving you additional confidence in the legitimacy and stability of our company.
Our official IATA TIDS Registration number is 96137731.
You can view our active IATA TIDS registration via this number through the Official IATA verification tool here. This is another layer of transparency and assurance for all our clients.
Important Safety Information
To protect yourself and your event:
-Only make payments using the information supplied in your Client Portal or from a registered My Ultimate email address that you already know.
-If you receive payment details from any other source, do not make the payment. Contact us immediately so we can confirm the information and investigate.
-For payments through the Westpac PayWay link, you can confirm our verified merchant registration with Westpac directly on 132 032.
-By following these steps, you can be confident that your payment is secure and directly supporting your event.
Payment Safety
Following these verification steps can ensure our authentic brand and details are protected for both our clients and our team members.
My Ultimate is:
-Established since 2011 in our current Event Management form
-IATA registered
-Thousands of events delivered each year
-Secure Client Portal with verified payment details
-BSB and Account payments are safe when made using the details provided in the Client Portal
-Payment link transactions are securely processed through Westpac PayWay as a verified merchant
-Direct support available during business hours by Contacting Us. You can email us or call us at 1300 339 734 if you need reassurance