QUESTIONS ABOUT CANCELLATION

Can I cancel my event?

Whilst it is our honour to host fabulous events, and we would love for yours to be one of them, we understand that life happens and sometimes this may leave you thinking of cancelling your booking. It is important to note that under all circumstances booking deposits are non-refundable, with no exceptions. If you are thinking of cancelling your event, we always recommend doing this as soon as possible to avoid any additional charges above your booking deposit. For more information you can view our full Terms and Conditions here.

How do I cancel my event?

If you would like to proceed with cancelling your My Ultimate event you can submit a request through our cancellation form here. This will be sent to our team who will work on this for you and send through a confirmation email once this is complete.

Is my deposit non-refundable?
 
Yes, your deposit is always 100% non refundable. This is as per our Terms and Conditions, which you can view here.
 
What is your cancellation policy?
 
You can view our cancellation policy here in section 6. Cancellations, of our Terms and Conditions. Note that if you are considering cancelling your booking because you no longer meet the minimum amount of people for your booking (and therefore no longer meet the minimum spend of the package you have purchased) click here to see your options. You may also want to consider making changes to your package instead of cancelling your event - for further info see the 'Package Changes' section of our Booking FAQ's here.

I believe I should get my non-refundable deposit back, can you make an exception for me?

Our non-refundable deposit policy is a fundamental part of how we do business and this policy ensures that we can allocate the necessary resources to continue running our business successfully which is why this policy is communicated clearly at the time of booking. Our policies are designed to protect us from financial losses as a small business, and maintain fairness and consistency in our service offerings. This is why we are clear that each deposit placed to secure a booking is non-refundable.

Whilst we understand that some clients choose to try to negotiate or plead special circumstance, we ask that you consider the implications of the nature of this request, and the valuable time that it takes up. As a business we are not responsible for any changes of mind or changes within your personal circumstance and whilst we respect that unexpected circumstances may arise, we must reiterate that our policies are firm and not up for negotiation.

We value your time, as well as our own, and we kindly request that you respect our policy and refrain from asking us to make any exceptions or trying to become the exception as above, the non-refundable deposit policy involves no refund on deposits.

We also want to take this opportunity to express our sincere gratitude to all of our clients who have respected our non-refundable deposit policy, and who understand that as a responsible small business, we must maintain consistent and fair policies for all of our clients. Every client who books with us is equally important and is equally held to the same terms as agreed when placing the booking

We appreciate your understanding that the inner workings of our business are not as simple as they may appear, and we have multiple expenses and commitments that must be met to ensure that we can deliver the high-quality services that our clients expect from us. This is why we have the non-refundable policy.

Thank you for your understanding and respecting our business and policies.


I cancelled well in advance of the event, can I have my non-refundable deposit back?

Our non-refundable deposit policy is a fundamental part of how we do business and this policy ensures that we can allocate the necessary resources to continue running our business successfully which is why this policy is communicated clearly at the time of booking. Our policies are designed to protect us from financial losses as a small business, and maintain fairness and consistency in our service offerings. This is why we are clear that each deposit placed to secure a booking is non-refundable.

Whilst we understand that some clients choose to try to negotiate or plead special circumstance, we ask that you consider the implications of the nature of this request, and the valuable time that it takes up. As a business we are not responsible for any changes of mind or changes within your personal circumstance and whilst we respect that unexpected circumstances may arise, we must reiterate that our policies are firm and not up for negotiation.

We value your time, as well as our own, and we kindly request that you respect our policy and refrain from asking us to make any exceptions or trying to become the exception as above, the non-refundable deposit policy involves no refund on deposits.

We also want to take this opportunity to express our sincere gratitude to all of our clients who have respected our non-refundable deposit policy, and who understand that as a responsible small business, we must maintain consistent and fair policies for all of our clients. Every client who books with us is equally important and is equally held to the same terms as agreed when placing the booking

We appreciate your understanding that the inner workings of our business are not as simple as they may appear, and we have multiple expenses and commitments that must be met to ensure that we can deliver the high-quality services that our clients expect from us. This is why we have the non-refundable policy.

Thank you for your understanding and respecting our business and policies.

If you can 're-book' my spot, can I have my non-refundable deposit back?

Our non-refundable deposit policy is a fundamental part of how we do business and this policy ensures that we can allocate the necessary resources to continue running our business successfully which is why this policy is communicated clearly at the time of booking. Our policies are designed to protect us from financial losses as a small business, and maintain fairness and consistency in our service offerings. This is why we are clear that each deposit placed to secure a booking is non-refundable.

Whilst we understand that some clients choose to try to negotiate or plead special circumstance, we ask that you consider the implications of the nature of this request, and the valuable time that it takes up. As a business we are not responsible for any changes of mind or changes within your personal circumstance and whilst we respect that unexpected circumstances may arise, we must reiterate that our policies are firm and not up for negotiation.

We value your time, as well as our own, and we kindly request that you respect our policy and refrain from asking us to make any exceptions or trying to become the exception as above, the non-refundable deposit policy involves no refund on deposits.

We also want to take this opportunity to express our sincere gratitude to all of our clients who have respected our non-refundable deposit policy, and who understand that as a responsible small business, we must maintain consistent and fair policies for all of our clients. Every client who books with us is equally important and is equally held to the same terms as agreed when placing the booking

We appreciate your understanding that the inner workings of our business are not as simple as they may appear, and we have multiple expenses and commitments that must be met to ensure that we can deliver the high-quality services that our clients expect from us. This is why we have the non-refundable policy.

Thank you for your understanding and respecting our business and policies.

I have exceptional /unforeseen circumstances - can I have a refund on my non-refundable deposit?

Our non-refundable deposit policy is a fundamental part of how we do business and this policy ensures that we can allocate the necessary resources to continue running our business successfully which is why this policy is communicated clearly at the time of booking. Our policies are designed to protect us from financial losses as a small business, and maintain fairness and consistency in our service offerings. This is why we are clear that each deposit placed to secure a booking is non-refundable.

Whilst we understand that some clients choose to try to negotiate or plead special circumstance, we ask that you consider the implications of the nature of this request, and the valuable time that it takes up. As a business we are not responsible for any changes of mind or changes within your personal circumstance and whilst we respect that unexpected circumstances may arise, we must reiterate that our policies are firm and not up for negotiation.

We value your time, as well as our own, and we kindly request that you respect our policy and refrain from asking us to make any exceptions or trying to become the exception as above, the non-refundable deposit policy involves no refund on deposits.

We also want to take this opportunity to express our sincere gratitude to all of our clients who have respected our non-refundable deposit policy, and who understand that as a responsible small business, we must maintain consistent and fair policies for all of our clients. Every client who books with us is equally important and is equally held to the same terms as agreed when placing the booking

We appreciate your understanding that the inner workings of our business are not as simple as they may appear, and we have multiple expenses and commitments that must be met to ensure that we can deliver the high-quality services that our clients expect from us. This is why we have the non-refundable policy.

Thank you for your understanding and respecting our business and policies.